Privacy Policy


January 14, 2019

Answell Marketing respects your right to private life and strives to protect your personal information. The present policy summarizes the type of personal information that we gather and explains how we can use and disclose it. Furthermore, this policy describes other important aspects of your right to confidentiality. The expressions “personal information” and “confidential information” used in this document have equivalent meanings.


Answell Marketing takes the protection of your private life on the Internet seriously. Therefore, the collection, stocking, use and sharing of personal information obtained or processed on the Internet and by email are done respectfully and according to the laws applicable in Canada.

The following information, when necessary, is gathered, stocked, used or shared by Answell Marketing during your visits to our Web site

1.1 Navigation information of the web site

Answell Marketing may collect or use certain information obtained through electronic devices which can identify the components of a visitor’s electronic environment. This identification enables a visitor to navigate the web site operated by Answell Marketing or process certain statistical data which will improve the site. Answell Marketing may collect the following information for that purpose:

1.1.1. IP address.

While connected to the required Web page, the computer’s IP address is transmitted to Answell Marketing’s server so that the request can be executed;

1.1.2. Navigator type and operating system.

The type of navigator and the operating system used is exchanged between your computer and Answell Marketing’s server, thus allowing access to the site;

1.1.3. Information on site navigation.

The date and time when you access the site, the pages you visit and the address of the site used to access the site can create information which is collected by our server.

The information automatically shared between computers does not reveal your personal identity. Moreover, we do not create any links to your personal information.

1.2. Sending electronic messages to email address

If you transmit personal information to, only useful information will be used to answer your message and do follow-ups. We advise that you avoid transmitting personal and confidential information to when you use it.

1.3. Service to members

We obtain personal information through application forms as well as the inter-activity established between the user and the Web site. We also use, as indicated in the following section, cookies and/or newspapers to gather information concerning you.

1.3.1. Possible use of cookies.

It is possible that cookies will be used. These ‘cookies’ are temporarily installed in the user’s computer.

1.4. Stocking collected information.

We may stock personal information collected by us or provided by the user of the site for an undetermined period of time or until requested to destroy it. Answell Marketing does not promise to stock your personal information and can destroy it at all times after transmission. All your personal information will only be used for transmission purposes.

Therefore, Answell Marketing will use the information you have provided to answer your request, to forward information regarding its products and services or ensure the follow-up to your orders.

If however, you choose not to provide useful or requested personal information, we may be unable to completely respond to your request for products or vital information.

You are entitled to rights of access, modification, correction and deletion of personal information on this site. To exercise this right or obtain details regarding the collection, use or sharing of your personal information, please contact us at 1-800-567-2157 or at the following email address:

Regarding unsolicited emails or e-newsletters sent by Answell Marketing, you can demand that they be cancelled by clicking on the link “unsubscribe” at the bottom of the email or newsletter.

1.5. Security

Answell Marketing will protect the secrets contained in all your personal information transmitted when using our site.

The site uses SSL (Secure Sockets Layer), a standard security technology. Thus, your nominal information and the information on your credit card are forwarded by encrypted email message, thereby guaranteeing your confidentiality. The transmitted information cannot be intercepted, modified or decoded by an intermediary. Furthermore, the servers of this site are protected by firewall technology.

To ensure the security of your personal information, we apply the following measures:

  • SSL Protocol (Secure Sockets Layer)
  • Access management – the authorized person
  • Access management – the person concerned
  • Network monitoring software
  • Information backup
  • Development of digital certificate
  • Identifying passwords
  • Firewalls

We will maintain a high level of confidentiality by integrating the latest technological advances to the site in order to secure your transactions. However, no mechanism can absolutely guarantee security because using the Internet is not entirely risk-free when transmitting personal information. Answell Marketing refuses any responsibility for involuntary and non- negligent disclosure of your personal and confidential information.

What personal information is collected on this site?

Answell Marketing collects only the personal information you have provided while visiting our store (our franchises and corporate boutiques) or while browsing our site, including, in particular, while creating an account, buying products, subscribing to our e- newsletter, filling out a promotional coupon, or registering for a promotional contest. The collected personal information includes: your name, address, telephone number, email address, sex (male/female), age/date of birth, credit card number, and if you accept to reveal it, certain other information. By providing your personal information, you consent to its collection, use and sharing, according to the designated purpose and in the cases formulated in this policy.

How will Answell Marketing use your personal information?

Your personal information collected by Answell Marketing (in the store, on the site or by other means) will allow us to open an account in your name, process your order, reach you if you win a contest prize, provide after-sales service, offer promotions (including SMS if you provide your cell phone number when creating your account), personalize the relationship with you, and if you consent, occasionally forward you information about the site and its products, special offers and personalized promotions available through e-newsletters or other means. We can also use your personal information to compile statistics and meet the requirements of the law, including tribunal ordinances.

Only upon your consent, the personal information collected in stores (through our franchises and corporate boutiques) will only be used by us or by our franchises according to the conditions of the present policy.

Which third parties can access your personal information?

Your personal information can be shared with our associated companies or with service providers (who contribute or participate in our commercial activities or our product management), in the entire world, including in countries which do not offer protection of personal information comparable to what is guaranteed in Canada. Moreover, we may give your address to the transport company responsible for delivery of the products you have ordered. The information relative to the sales transaction and the credit card number will be forwarded to the card issuer. Our service providers are subject to confidentiality agreements and other legal restrictions which prohibit the use of the information transmitted to them for purposes foreign to their mandates.

Answell Marketing will share your personal information if required by law or by judicial ordinance.

The personal information collected on this site will not be transmitted to third parties, except under conditions stated in this policy. Answell Marketing never allows its announcers and/or partners access to your personal information. Answell Marketing does not commercialize its user lists except with appropriate confidentiality guarantees and conforming to the conditions dictated in this policy.

Answell Marketing may reveal your personal information to a third party if there are changes in its corporate control, or in the constitution of a guarantee.

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